Delayed flight
You arrived at your final destination at least 3 hours late.
Read morePractical guide
What to do when a flight is disrupted: step by step
Properly gathered evidence often determines whether a claim is satisfied. This guide collects practical steps – from the situation at the airport to submitting a claim to the airline.
Check your compensation for free1. At the airport
- ask the airline to state the reason for the disruption in writing;
- take a photo of the information board showing the delay or cancellation;
- find out what assistance (meals, communication, accommodation) you are entitled to;
- if an alternative flight is offered, note its time and number.
2. Keep your documents
- booking confirmation;
- boarding passes;
- airline emails and SMS messages;
- receipts for reasonable additional expenses;
- actual arrival time at the final destination.
3. Identify your situation
Cancelled flight
The airline cancelled the flight less than 14 days in advance.
Read moreDenied boarding
You were not allowed on the plane despite a confirmed reservation.
Read moreMissed connection
Because of a delay you missed a connection on the same booking.
Read more4. Submit your claim
The claim is submitted to the carrier that actually operated the flight. It is important to clearly state the flight details, the nature of the disruption, the actual delay and attach any evidence you have.
If no satisfactory response is received, you can contact the competent supervisory authority or defend your rights in court. If you do not want to do this yourself, we can take over the whole process – start with a free check.
Guides by airline
Ryanair
Ryanair flight delayed, cancelled or denied boarding? Find out when €250–600 compensation applies under EU 261 and how to claim it.
Read guideWizz Air
Wizz Air flight delayed or cancelled? Check your right to €250–600 compensation under EU 261 – free assessment in 2 minutes.
Read guideairBaltic
airBaltic flight delayed, cancelled or missed connection in Riga? Check your right to €250–600 compensation under EU 261.
Read guideLufthansa
Lufthansa flight delayed, cancelled or missed connection in Frankfurt or Munich? Learn when up to €600 compensation applies.
Read guideTurkish Airlines
Turkish Airlines flight delayed or cancelled? Learn when flights departing the EU qualify for up to €600 compensation.
Read guideLOT Polish Airlines
LOT flight delayed, cancelled or missed connection in Warsaw? Check your right to €250–600 compensation under EU 261.
Read guideCommon mistakes
- relying on a verbal airline explanation about 'extraordinary circumstances';
- not keeping boarding passes and messages;
- signing a travel voucher agreement without assessing possible compensation;
- delaying the claim so long that the limitation period expires.
Start with a free check
It takes about 2 minutes – we will give you a preliminary assessment.
Check my compensation for free