Missed connection
Missed connecting flight: when compensation may be due
When a delay on the first flight causes you to miss a connection, what is assessed is not the delay on a single flight segment, but how much later you reached your final destination.
Check your missed connectionThe key point is a single booking
Usually it matters whether all journey segments were purchased as a single booking. In that case the journey is assessed as a whole and the delay is calculated to the final destination.
If the flights were bought separately, the situation is more complex – separate bookings are often treated as independent journeys.
When may a right to compensation arise?
- the journey was made under a single booking;
- the connection was missed because of a previous flight delay;
- you arrived at the final destination at least 3 hours late;
- EU passenger rights rules apply to the flight;
- the delay was not caused by extraordinary circumstances.
If the first flight was simply delayed, read more about compensation for a delayed flight.
How is the delay calculated?
The difference between the originally planned arrival time at the final destination and the actual arrival time on the alternative flight is assessed. Therefore a short delay on the first flight can turn into a delay of many hours if the next suitable flight is only the following day.
What to keep
- confirmation of the whole journey booking;
- boarding passes for both (or all) flights;
- information about the rebooked flight;
- actual arrival time at the final destination;
- receipts for reasonable additional expenses.
Check your missed connecting flight
Enter the full route with connections – we will assess the total delay.
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