Terms of Service

1. Service provider

Services are provided by MB „Airdue“, company code 308105173, registered office Vytauto g. 23C, LT-59124 Prienai, email info@airdue.net, phone +370 667 60004.

2. Scope of services

• Preliminary assessment of your right to compensation under European Union and United Kingdom passenger rights regulations.
• Preparing and submitting the claim to the air carrier and corresponding on your behalf under a signed authority.
• Where needed, referral to the national enforcement body or to cooperating lawyers for court proceedings.
• Transferring recovered compensation to you, less the agreed success fee.

The on-site assessment is informational only and is not legal advice or a guarantee that compensation will be paid.

3. Formation of the contract

Submitting an enquiry does not create a contract. A contract is formed once we review the case, send an individual offer stating the exact success fee, and you accept it and sign the authority/assignment document. We may decline a case without giving reasons.

4. Client obligations

• Provide accurate, complete information and supporting documents.
• Inform us immediately if the carrier contacts you directly or pays any amount.
• Do not negotiate the same claim separately or appoint another representative once the case is handed over.
• Confirm you are the passenger or entitled to act on the passenger's behalf.

5. Fees (no win, no fee)

• The preliminary assessment and case review are free of charge.
• A success fee applies only if compensation is actually received. If nothing is recovered, you pay nothing.
• The exact success fee and any additional litigation costs (court fees, bailiff, translation, expert fees) are stated clearly in the individual offer before the contract is signed. No charge is applied without your prior agreement.
• Recovered funds are transferred to your bank account within the period stated in the contract after receipt from the carrier.

6. Right of withdrawal

If you are a consumer and the contract was concluded at a distance, you may withdraw within 14 days without giving reasons by writing to info@airdue.net. If, at your express request, we started performing before that period ended, we may charge a proportionate amount for work actually carried out. If compensation has already been recovered, the agreed success fee applies.

7. Liability

We act diligently and professionally but cannot guarantee the outcome — the decision rests with the carrier, authority or court. We are not liable for carrier insolvency, ceasing operations, or inaccurate information supplied by the Client. Liability is not limited where mandatory law prohibits it.

8. Time limits

The period to bring a claim depends on the country where it is pursued. We recommend contacting us as soon as possible after the flight.

9. Complaints and disputes

Send complaints to info@airdue.net; we reply within 14 calendar days. Consumers may also contact the State Consumer Rights Protection Authority of Lithuania (vvtat.lt). Disputes not settled out of court are heard by Lithuanian courts under Lithuanian law, without prejudice to a consumer's right to sue in the courts of their place of residence.

10. Intellectual property and changes

Website content and branding belong to the service provider. We may amend these terms; new versions apply to contracts concluded after publication. The current version date is shown at the top of this page.