EU 261 rules
When EU passenger rights rules apply and what amounts are provided.
ReadPassenger rights
Air passenger rights: what to know when a flight is disrupted
When a flight is disrupted, a passenger may have several separate rights. They can apply together, and one does not cancel out the others.
Check your flightMain passenger rights
- right to information about the disruption and your rights;
- right to choose between a ticket refund and an alternative route;
- right to assistance while waiting (meals, communication, accommodation if necessary);
- right to standard monetary compensation when the conditions are met.
When do EU rules apply?
EU passenger rights rules usually apply to flights departing from an EU airport, as well as to flights arriving in the EU operated by an EU carrier. The United Kingdom has a separate but essentially similar regime.
More detailed information
Extraordinary circumstances
When the carrier can be exempted from paying compensation.
ReadPractical guide
What to do when a flight is disrupted and what evidence to keep.
Open guideNot sure about your rights?
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